Contact Us
This page explains how to contact the editorial team at Best Sweeps Casinos, what we can realistically help with, and where to go instead when your question belongs to a sweepstakes operator, a payment provider, or a support organization. We research and rate sweepstakes casinos and social casinos for US readers — we don't run one, hold your account, or process anyone's coin redemption.
Reach the editorial team
Email is the only channel we operate. Messages sent through the contact form on keepitlocalnd.org land in the same inbox as direct mail to our editors, and both are read by a person rather than an automated system.
We aim to reply to substantive editorial mail — corrections, data disputes, partnership questions, press requests — in the order it arrives. We do not publish a phone number, because there is nothing we could resolve by phone that we can't resolve better in writing with a record attached.
What to put in your message
- The page on keepitlocalnd.org you're writing about, by title or URL.
- The specific claim, figure or offer term you believe is wrong or out of date.
- Where the correct information appears — usually the operator's own official rules or terms page.
- Your state, if the issue is about availability or eligibility, since sweepstakes rules differ by state.
- Screenshots where they help. Please redact your account number, full name and any document images before sending.
Please don't send us copies of government ID, bank statements or proof-of-address documents. We have no use for them and no reason to hold them.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Correcting a factual error in one of our reviews or comparison tables | Unlocking, restoring or closing an account at any sweepstakes casino |
| Explaining how the dual-currency model works in general terms | Releasing a prize redemption or speeding up a payment |
| Pointing you to an operator's official rules, support channel or complaints route | Overriding an operator's identity verification decision |
| Flagging an offer whose headline no longer matches its published terms | Telling you whether a specific site is legal for you to use where you live |
| Press, media and commercial enquiries about Best Sweeps Casinos | Giving legal, tax or financial advice |
That last row matters. Availability varies by state, some states restrict or prohibit sweepstakes casinos, laws change, and operators also choose for themselves which states they serve. We'll describe what an operator publishes; you should check its current terms and your own state's rules before signing up.
Take it to the operator first
If your issue is with an account, a coin balance, a promotional playthrough requirement or a pending redemption, the operator is the only party that can act on it. Contact its support team through the app or site, keep a written record, and ask for a ticket reference. If the first reply doesn't resolve it, ask how to escalate to a formal complaint under its sweepstakes terms and conditions. Most operators publish a complaints procedure inside their official rules.
Once you've exhausted that route, we're interested in hearing what happened. Reader reports about slow or stalled redemptions, terms that changed without notice, or state exclusions that appeared overnight feed directly into how we weight an operator in our rankings.
How we rate the sites we cover, and how money reaches us
Best Sweeps Casinos earns commission when a reader signs up with some of the operators listed here. That funds the research; it does not decide the order. Ranking positions and editorial ratings are set by our team, and a commercial relationship has never bought a higher place. We say so here because this page is where readers come to challenge us on it — and challenges are welcome.
Our scores are editorial judgments, not customer-review averages and not the result of us depositing or playing. We research published terms, official rules, state eligibility lists, redemption thresholds and processing information, then review them again on a schedule. This page was last fact-checked on Sep 24, 2026 by Samantha Warren. If something we've published has since changed, telling us is the fastest way to get it fixed.
Disputing a listing or a rating
- Readers: send the page, the claim and what you believe the correct position is. We'll re-check against the operator's current published terms.
- Operators: write from a company domain and identify the specific data point in dispute. We'll correct verifiable errors. We won't remove a documented limitation, and we don't adjust ratings on request.
- Everyone: if an offer has expired or its terms have moved, say which offer and where the new terms sit.
Offers we're most often asked about
A large share of our inbox is about welcome bundles — usually because the headline a reader remembers doesn't match what landed in their account. Every offer below is a promotional coin package, not a cash deposit bonus, and each is subject to the operator's official rules, state eligibility, age minimums and any playthrough attached to the Sweeps Coins portion before a redemption request can be made.
Spinblitz
Our top-rated listing at 10.0, and the one readers write in about most, largely because of the scale of the headline: 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-for-fun currency — they carry no redemption value, so a very large Gold Coin figure tells you about session length, not about prize potential. The questions worth asking before you sign up are how many Sweeps Coins, if any, come with the bundle, and what the redemption minimum is. Limitation: a headline weighted this heavily toward Gold Coins can read as more generous than it is for anyone focused on prize redemption, and eligibility is still state-dependent.
Lone Star
Rated 9.8, and the sign-up offer readers compare Spinblitz against most often: up to 500k GC and 105 Free SC. The "up to" is the part to read carefully — tiered welcome offers usually release the upper figure across several steps rather than all at once, and the Sweeps Coins portion normally carries a promotional playthrough before redemption. Limitation: the maximum advertised value is rarely what a new account receives on day one, so check the official rules for how the tiers unlock.
Casino.Click
Rated 9.7, with a deliberately small headline — 150 Extra Coincs and 10 Free Spins — which is why it appears here. It's a useful reference point for readers trying to work out whether a big number actually means a better start. Free spins are tied to specific titles, and any winnings from them usually credit in the same currency the spins were awarded in. Limitation: a modest opening bundle gives you less room to sample a library before deciding whether to buy a coin package, and the spins may be restricted to a narrow set of games.
The rest of the list at a glance
| Site | Headline welcome offer | Editorial rating |
|---|---|---|
| SplashCoins | 200% Welcome Offer | 9.7 |
| Free Spins | 950,000 GC + SC 75 + 20 Free Spins on Gorilla Slot | 9.5 |
| Lucky.me | 40,000 GC & 40 Free SC Welcome Bundle | 9.5 |
| Crown Coins | 150% Welcome Bonus | 9.3 |
| Crash Duel | 200,000 GC + 100 Free SC | 9.3 |
| Spree | 25,000 GC Welcome Offer | 9.2 |
| Mr Goodwin | 125,000 Free Coins on sign-up | 9.1 |
Percentage offers such as 200% or 150% apply to an optional coin package purchase. Buying is never the only route in — see below.
Money questions we get asked, answered in general terms
We can't see your account, but these are the mechanics behind most of the payment mail we receive.
- Taking part costs nothing by default. Legitimate sweepstakes operators offer a no-purchase-necessary route: daily free coin drops, login rewards, social promotions and a mail-in alternative method of entry set out in the official rules. Coin packages are optional.
- Paying in. Where purchases are supported, US platforms commonly accept debit cards, ACH bank transfers and online payment services; some support e-wallets or gift card options. Availability differs by operator and sometimes by state, so check the cashier before assuming a method works.
- Getting paid out. Prize redemption applies only to Sweeps Coins, never to Gold Coins. Expect a minimum redemption threshold, identity verification before the first payout, and any promotional playthrough to be cleared first.
- Timing. Processing times vary by operator and method and are not instant. Verification reviews add time, particularly on a first request. Nobody should promise you a same-day payout.
- Taxes. Prize redemptions may be taxable under federal and state rules. Keep your own records and consult official guidance or a tax professional — we can't advise on your situation.
Games, and the RTP question
Our wider coverage leans toward return-to-player data, and that generates its own mail. Two things worth knowing before you write: RTP is a long-run theoretical figure published by the game provider, not a forecast for your session, and the same title can ship with more than one RTP configuration depending on the operator. We report what's published and won't claim any site has the highest returns.
- Slots — the bulk of most libraries, spanning low-volatility titles with frequent small results and high-volatility ones with long dry stretches.
- Progressive jackpots — pooled prize games; the jackpot contribution is why headline RTP on these often sits lower than on standard slots.
- Table-style games — blackjack, roulette and poker variants, typically with narrower published margins than slots.
- Live dealer rooms — streamed tables, where available; support varies widely between sweepstakes platforms.
- Crash and instant-win formats — quick-round games that suit short mobile sessions.
If you spot a game listed on one of our pages that an operator no longer carries, that's exactly the kind of correction worth sending.
Sports picks, poker rooms and the rest
Several operators in this space run more than a casino-style lobby. Sweepstakes sportsbooks let you apply promotional coins to game outcomes and settle on the result rather than on a spin; the coin currencies and redemption rules usually mirror the casino side, but the promotional terms are written separately. Some platforms also run sweepstakes poker rooms, bingo, or prize-draw style sweepstakes tied to seasonal events and leaderboard tournaments. Where a brand runs a second product line, we assess it separately — one strong lobby doesn't carry the other, and mail about a sportsbook promotion should say so, because the terms rarely match.
Eligibility, age and where the law sits
Sweepstakes casinos operate under a promotional sweepstakes model, not the licensed real-money gambling framework that applies in states with regulated online casinos. That difference shapes what protections you have, so it shapes what we can do for you.
- Age. Many operators set a minimum of 18; some require 21, either everywhere or in particular states. The operator's terms are the authority.
- State availability. Regulation sits largely at state level. Some states restrict or prohibit these platforms, some have taken enforcement action, and operators independently exclude states they see as high-risk. There is no nationwide answer.
- Geolocation. Platforms check your location and may block access or redemption from an excluded state, even on an account opened elsewhere.
- Verification. Expect to provide government-issued photo ID, and sometimes proof of address, with details matching your account, before a redemption is approved.
- Official rules. The sweepstakes rules — not the marketing page — govern prize limits, redemption minimums, coin expiration and the free entry route.
We won't tell you a site is definitely legal for you. Read the operator's terms, check your state's current position, and get professional advice if the answer matters to you. Our terms and conditions set out the limits of what's published here, and more about who we are and how we work is on our about page.
If gambling has stopped being entertainment
Please don't email us about this — write to people who can actually help. Operators offer deposit and purchase limits, session reminders and self-exclusion tools inside account settings. Blocking software can restrict access across your devices. In the US, the National Council on Problem Gambling operates a confidential helpline, and Gamblers Anonymous runs local and online meetings. Our responsible gaming resources page collects these in one place.
Before you hit send
If your question is about an account, a balance or a pending redemption, the operator's support team is faster than we are and is the only party with authority to fix it. If it's about something we've published — a figure, an offer term, a state list, a game that's disappeared — send it here with the page and the source, and we'll check it. Corrections get made regardless of whether we have a commercial relationship with the operator involved, and we'd rather hear it from you than leave it wrong.